Shipping policy

Shipping, Pickup & Delivery Policy

Nura Renüa offers prepared food, beverages, desserts, coquito, catering, and specialty coconut experiences. Because our products are perishable, all orders must be received, handled, and stored properly.

Local Pickup

Pickup details, times, and locations will be provided at checkout, by email, or through direct communication when applicable.

Customers are responsible for picking up their order during the confirmed pickup window. If an order is not picked up on time, Nura Renüa is not responsible for product quality, freshness, temperature, or availability after the scheduled pickup time has passed.

Local Delivery

When local delivery is available, the customer or an authorized person must be present to receive and inspect the order at the time of delivery.

All orders must be reviewed before acceptance. By accepting the delivery, the customer confirms that the order was received complete, correct, and in good condition.

Temperature & Handling

After pickup or delivery, it is the customer’s responsibility to keep all food, beverages, desserts, and coquito at the proper temperature.

Nura Renüa is not responsible for products that are damaged, spoiled, melted, separated, altered, or no longer fresh due to improper storage, transportation, heat exposure, lack of refrigeration, or delayed consumption after the order has been accepted.

Markets & Pop-Ups

Products purchased at markets or pop-ups must be reviewed at the time of purchase. Once the customer accepts the order, all sales are final.

Shipping Availability

At this time, Nura Renüa does not offer standard nationwide shipping for prepared food or beverage items unless specifically stated on the product page or confirmed in writing.